Website Terms of Use
Client Solicitation Policy
CRE complies with the Act on Provision of Financial Services and Improvement of User Environment, the Financial Instruments and Exchange Act and other associated laws and regulations and conducts appropriate solicitation to attract clients to financial products, based on the following policies.
1.We will adequately identify clients’ knowledge and experience with the financial products, the status of assets, and the purpose behind the contracts for the financial products that they have chosen, and we will offer suitable suggestions and advice matched to client preferences and circumstances.
2.We will ensure clients have a correct understanding of key facts related to the Act on Provision of Financial Services and Improvement of User Environment and also endeavor to provide sufficient information on the content and risks inherent in the products that we provide.
3.We will strive to provide correct information to clients that will not cause misunderstanding.
4.We will strive to respond to client inquiries in a timely and appropriate manner, and we will improve in-house structures to facilitate fast responses.
5.We will pay due care to time, place and method in extending suggestions and advice so as not to inconvenience our clients.
6.We will enrich in-house education and training programs to enhance our ability to provide clients will the right kind of suggestions and advice.
END
CRE, Inc.
Disclosure Items Based on Article 37 of the Financial Instruments and Exchange Act (including disclosure items in advertising)
In transactions with CRE, clients may be required to pay a predetermined commission fee, compensation and miscellaneous expenses (hereafter, “commission and other fees”). The amount and method used to calculate commission and other fees will be determined between CRE and the client on each transaction, based on the specific product and type of contract.
The financial products handled by the Company (including real estate trust beneficiary rights and anonymous partnership investment interests) may decrease in value due to (i) risk factors such as trends in the sales and rental markets for real estate that constitutes the ultimate investment assets, fluctuations in occupancy rates, interest rate levels, and natural disasters, (ii) the credit status of the anonymous partnership operator, trustee, and other related parties, (iii) liquidity risk arising from the absence of an established market, and (iv) external factors such as changes in the tax system and amendments or abolition of laws and regulations. Such declines in value may result in losses to clients. The financial products handled by the Company do not provide any guarantee of principal or yield. Accordingly, clients bear the risk that their investment may fall below the principal invested, and—depending on the product structure—the risk of losses exceeding the principal. Before entering into any actual transaction, please be sure to thoroughly read the pre-contract documents and fully understand the risks associated with the financial products, and enter into agreements based on your own judgment and responsibility.
CRE, Inc.
Type II Financial Instruments Business: Director-General of the Kanto Local Finance Bureau
(Kinsho) No. 2614
Complaint-Handling Measures
CRE created a Complaints and Disputes Response Manual to facilitate responses to complaints from clients about services under the Type II Financial Instruments Business. When a complaint is submitted, we take it seriously and work quickly to respond and resolve the issue. To submit a complaint about a transaction with us, please contact the appropriate complaints desk, depending on the nature of the matter, at the number below.
Complaints Desk
・Handling of sales and private placements of real estate trust beneficiary rights, and
intermediation of such sales
Logistics Investment Department at CRE
Phone (in Japan): 03-5572-6605
Hours of operation: Monday – Friday, 9:30am – noon and 2pm – 6pm (closed weekends, statutory
holidays and year-end/New Year break)
・Handling of private placements of anonymous partnership investment interests
Master Leasing Unit at CRE
Phone (in Japan): 03-5572-6605
Hours of operation: Monday – Friday, 9:30am – noon and 2pm – 6pm (closed weekends, statutory
holidays and year-end/New Year break)
Complaint Processing Structure
Step.1：Logistics Investment Department and the Master Leasing Unit (hereafter, the “Sales
Department”) receive complaint
Step.2：Sales Department passes complaint to Legal Section, Corporate Planning Department
Step.3：Sales Department presents response to complaint and resolution measure
Step.4：Legal Section, Corporate Planning Department verifies resolution measure
Step.5：Sales Department implements resolution measure
Dispute Resolution Measures
In the event a dispute arises between CRE and a client over services provided under Type II Financial Instruments Business, the Company will strive to resolve the dispute fairly and promptly through the Financial Instruments Mediation Assistance Center (FINMAC) to which administration services for Type II Financial Instruments Firms Association—of which CRE is a member—are outsourced. Contact information is provided below.
Helpdesk
Financial Instruments Mediation Assistance Center (FINMAC)）
1-1, Nihonbashi Kayabacho 2-chome, Chuo-ku, Tokyo 103-0025
TEL: 0120-64-5005 (toll-free in Japan)
Hours of operation: Monday to Friday, 9:00am – 5:00pm (excluding statutory holidays and December
31 – January 3 year-end/New Year holiday)